Owner: Multibook, Inc. · Version 1.0 · Reviewed annually. The signed service agreement takes precedence where its terms differ.
Availability
- Availability target: 99.5% monthly (excluding scheduled maintenance announced in advance).
- Monitoring: independent third-party uptime monitoring with a public status page (UptimeRobot) covering all ANTE services — stats.uptimerobot.com/y5XpHUkIkA.
Support
- Channels: ANTE in-app support tickets, plus email to guillermo.tabligan@multibook.com.ph.
- Hours: Monday–Friday business hours (UTC+8, Philippine time). Emergency / service-down issues are also handled outside business hours (evenings/weekends) on a best-effort basis.
- First-response target: within 4 business hours for standard requests; service-down emergencies are responded to as soon as possible, including outside business hours.
Incident response & recovery
- Data recovery (RPO): up to 24 hours — databases are backed up daily (encrypted, offsite in DigitalOcean Spaces, 30-day retention), so at most one day of data is at risk in a worst-case restore.
- Recovery target (RTO): service restoration is prioritised on a best-effort basis within the support window.
Maintenance
Planned maintenance that may affect availability is announced in advance and scheduled outside the customer’s core hours where practical.
Termination notice
Minimum 90 days advance notice before any discontinuation of the service.
Operational reporting
Availability and access reports are provided to the customer on request.